Brunswick Zone Heather Ridge Lanes

Reviews about Brunswick Zone Heather Ridge Lanes

• 4 / 5

  By Natasha Wells
  Great boiling but too pricey in my book. Could live with a kids price. More than 30 for one game of bowling for 5 just wasn't what I was thinking but we had a good time and the staff made the experience kind of fun. Ran into great folks and that is what you look for.
  October 28, 2016
• 1 / 5

  By Elmer Hernandez
  On Saturday March 25th, 2017 my group of friends who totaled 7 people (including me) arrived at Brunswick at around 8:00pm. First three of us went up to the counter (and it took a while to get noticed) in order to grab the lane for the group and when we asked to pay, Christopher responded that we need not pay, but that we would instead open up a tab and pay later. We explained to him that all of us would be paying separate and to that he said that we would just split the bill at the end of our time bowling.
  
  Everything was great. Little did we know that during our time there we had made a grave mistake that would cost us our valuable time later. In order to play extended games and save us effort we decided to add an extra person per player on the screens. We bowled like this for a while. That was our mistake for the night.
  
  We had a great time bowling, and then we went to go split up the tab totaling $243.13. When we went to go do so Christopher noted that "we were making him work harder than usual" as if he hadn't told us that splitting the tab could be done before hand. We managed to pay all the same and called it a night. His attitude left much to be desired.
  
  After a long night no one in the group questioned the total, but this morning when looking back at the receipt we noticed that Christopher had overcharged us by charging for 14 shoe rentals when we only rented out 7 for the people in the group. It was an overcharge of about $30 and for college students that is not an amount we can afford to throw away for no reason at all.
  
  In order to take care of this one of my friends and I decided to go and talk to them about the discrepancy. Note only 17 hours passed between the time we were charged and when we went to ask them to fix the issue. We were greeted by a young lady and we explained the situation to her. She called Traci Henderson the General Manager of the Brunswick over and explained to her the situation. To that Traci responded that, "There was nothing that could be done because [we] didn't notice the discrepancy immediately after getting charged". We were flabbergasted at this response and when she saw our displeasure she then added that, "since there was 14 people in the computer then we were going to be charged for 14 shoe rentals." We explained the situation again and emphasized that we had only received 7 pairs of shoes. All the while Christopher was in the back staying quiet not adding any input even though he was the one that had helped us the night before. We asked Traci if there was really nothing that could be done. Traci responded, "We could go through all the footage but honestly I would rather not waste mine and your time by doing that."
  
  Basically after getting nowhere we decided that we were not going to get the help that we deserved and left. We looked up the corporate number for customer service but unfortunately they were closed. We will call again tomorrow. We hope the issue gets resolved sooner rather than later. For now this is all we could do. If this gets resolved then we might consider raising the rating for the establishment. If I could have given this place zero stars I would have.
  June 17, 2016